Refund & Return Policy

Last updated: July 10, 2026

Thank you for shopping at Solento Style (www.solentostyle.com). We want you to be completely satisfied with your sharp new look. To offer premium, contemporary men's fashion drops at highly competitive prices, we eliminate traditional retail markups by shipping our apparel directly from our international partner manufacturing and fulfillment facilities. Because of this optimized cross-border model, we maintain a clear and transparent return policy. Please review the terms below carefully before initiating a return request.

1. Return Eligibility (Change of Mind or Fit)

If you wish to return an item due to buyer's remorse, preference change, or an incorrect size choice, the item must strictly fulfill the following parameters to qualify for a refund:

• The garment must be completely unused, unworn, unwashed, and unaltered.
• The product must be housed in its original manufacturer packaging with all structural tags, hangtags, and labels completely intact.
• Items showing visible signs of wear, Cologne scents, stains, or pet hair will be immediately rejected and cannot be refunded.

2. Return Shipping Costs

For all voluntary or standard returns (change of mind, look, or size mismatch), **the buyer is entirely responsible for covering all return shipping fees** back to our designated international fulfillment warehouse. Original shipping fees paid at check-out are strictly non-refundable. We strongly recommend utilizing a trackable shipping service or purchasing shipping insurance, as Solento Style cannot assume liability or issue refunds for items lost or structurally damaged during return transit.

3. Damaged, Defective, or Incorrect Items

We take structural craftsmanship seriously. If an item arrives **damaged, defective from the manufacturer, or if you received the incorrect size/color** relative to your invoice, we will correct the error immediately at zero extra cost to you.

Please inspect your parcel upon arrival. If there is a product fault, contact us within 48 hours of delivery at info@solentostyle.com with your Order Number and **clear photographic or video proof of the defect**. Once validated by our quality control desk, we will immediately ship a brand-new replacement item or process a 100% full refund.

4. How to Initiate a Return

To ensure your return is logged and routed properly, follow these required steps:

1. Email us directly at info@solentostyle.com stating your Order Number and the precise reason for the return.
2. Our support team will evaluate your file and, if eligible, provide you with the authorized overseas warehouse return address and packing sheets.
3. Ship the package via a trackable carrier and reply to our support thread with your active tracking code.

5. Refund Processing Timelines

Once your return package is safely received and inspected at our international partner facility to verify its original condition, we will issue an email confirming approval or rejection of your claim. If approved, your refund will be automatically credited back to your original payment card or gateway account within 7 business days. Please note that credit card providers or financial institutions can take an additional 3–5 business days to clear the funds onto your statement.