Shipping policy

Shipping Policy

Last updated: July 10, 2026

At Solento Style (www.solentostyle.com), we are committed to providing a reliable, secure, and transparent delivery experience. We specialize in routing our premium men's fashion and lifestyle collections exclusively to customers across the United States.

To bring you sharp contemporary style drops and curated wardrobe additions at highly accessible price points, we streamline our business model by removing traditional brick-and-mortar retail markup structures. Therefore, your orders are processed, quality-inspected, and shipped directly from our elite international partner manufacturing and logistics facilities.

1. Shipping Rates & Daily Cut-Off

  • Shipping Costs: Promotional Free Shipping may apply storewide within the USA, as highlighted prominently on our store banner. Standard calculated shipping rates (if applicable to specific limited-run design collections) will be displayed transparently itemized at checkout.
  • Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time). Orders received after 5:00 PM will enter our fulfillment preparation queue on the following business day.

2. Processing & Delivery Timelines

Our logistics timeline features two distinct phases to ensure your new garments are thoroughly audited, custom-packaged, and routed safely:

  • Order Processing Time: 1–3 business days (Monday through Friday). This phase includes payment security verification, fabric checking, alignment auditing, and impact-resistant packaging. Orders placed over weekends or observed U.S. federal holidays begin processing on the following working business day.
  • Estimated Transit Time: 5–8 business days. This defines the standard shipping duration required for international carriers to transport, cross-border clear, and hand over your parcel to a local carrier (such as USPS) for final delivery to your U.S. address.

Please note: These timelines represent realistic operational estimates. Minor delivery variances may occasionally occur due to custom handling backlogs, severe regional winter weather conditions, or unexpected domestic carrier strain (such as peak holiday mail volume congestion).

3. Comprehensive Package Tracking

We prioritize complete transparency. The exact moment your order is scanned, sorted, and handed over to our transit couriers, an automated shipping confirmation email containing a direct tracking link will be sent to your inbox. You can utilize this custom link to monitor your package's active transit milestones in real time.

4. Delivery Accuracy & Address Policy

It is the customer's sole responsibility to provide a complete, current, and verified shipping address during the checkout phase. Solento Style is not liable for failed deliveries, returned shipments, or lost packages resulting from typographical address errors, missing apartment/suite/unit numbers, or a failure to retrieve packages from local postal depots within the carrier's standard holding window.

⚠️ Critical Return Logistics Notice

Please note that our physical facility on W Ash St in Junction City, Kansas, operates strictly as an administrative center and is not an inventory storage or a customer return center. Our staff cannot accept or log physical customer return packages at this location. Unsanctioned mail sent to Kansas will be systematically rejected or permanently lost. To initiate an authorized return under our 30-day window, you must first email info@solentostyle.com to receive the correct international warehouse return routing instructions.

Fulfillment Support Contact

Do you have questions regarding an existing tracking number, transit updates, or destination handling? Reach out to our support desk directly:

  • Email Support Contact: info@solentostyle.com
  • Operating Care Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST) / Saturday & Sunday: Closed
  • Administrative Address Only: Solento Style, 1106 W Ash St, Junction City, KS 66441, United States